FAQ

My Process: 

Everything I create is handmade and unique! 

I hand throw each piece on the potter's wheel or hand build each pot with slabs. Each piece has carved and/or raised designs. Each piece is wiped down several times to make sure they're smooth all over. After completing each piece they are left to dry completely. They are then fired in the kiln to result in a bisque piece. I then glaze every piece. I frequently use several underglaze colors as well as different glaze colors. I use paint brushes to hand paint many different glaze colors onto all of the little details. Then they go into the kiln again for a glaze firing. Finally I add metallic luster glazes giving them the iridescent and gold accents. Once again they go in the kiln for a third firing. 

Each kiln and firing takes more than a day. I will then use the potter's wheel to sand the bottoms so they don't wobble. Next is the diamond dusted sanding pad to make sure the bottoms are very smooth. 

The entire process takes several weeks to complete. Ceramics is a slow temperamental process. My restocks happen about every month. Please realize that I make as many pieces as I can as fast as I can while still upholding the quality and love that goes into my work. I appreciate your patience and understanding. I deeply appreciate your support that allows me to keep creating! 

 How do I order? 

All sales go through my website. I restock my shop with new work about every 4-6 weeks. Sign up for my email newsletter to receive restock and discount alerts. 

Cart Holds?

Sorry I don’t hold or reserve any pieces before a restock.

How do I sign up for restock emails?

On the bottom of most pages, you will see "Newsletter" and you can sign up there. 

I will send out a newsletter a few days before the restock. I will include the date and time of the restock as well as any other relevant information about this specific restock. Set an alarm or reminder on your phone to ensure you don't miss out.

 •Do you take custom/special/pre- orders? 

Not usually but in special cases yes.

•Do you sell wholesale? 

No. 

 

Can I see what will be available before you restock?

Yes I upload all of the items that will be available in the restock one to two days before the restock on my website. The listings will have a "coming soon" banner over top of the photos. All of the prices will be listed as well. 

You haven't replied to my DM / email / comment! 

Due to the volume of messages and comments I receive, it is difficult to reply to everyone in a timely manner. I will do my best to reply back as soon as possible. 

What payment methods do you accept?

My website accepts major credit cards, paypal and sezzel is my payment plan provider.

Are mugs microwave safe?

Most of them are not. Anything with GOLD/SILVER or crystal inlays are NOT microwave safe! Gold is 22k luster and will throw sparks! Pieces without any metallic finishes are typically microwave safe unless otherwise stated.

Are the mugs dishwasher safe?

No, I always recommend hand washing handmade ceramics! Use a soft cloth or sponge. Take extra care to avoid abrasive surfaces and harsh chemicals, especially on gold/silver/aura finishes. Dishwashers will tarnish the metallic luster.

Can I create an account?

You can! Here's the link.

By creating your account you can save your name and address information but it does not save any payment or credit card information.

When will my order ship?

Most orders are processed & shipped out within 3 business days.

Do you ship to...? How much?

I am located in the US. I ship within the US, Canada, UK, New Zealand, Australia, Mexico, France. I ship with USPS and UPS. 

How much is shipping?

Shipping is always free in the US.  If you would like to upgrade to priority USPS I have a $5 listing that you can purchase separately if you would like.

 

International orders :

You may be responsible for taxes, customs, import fees, ect. when your package arrives in your country. This is your responsibility. 

What is the time zone, time difference?

My restocks happen in Eastern Standard Time Zone. 

 

Returns / Cancellations

Please contact me if you have any problems with your order.

I except returns but I reserve the right to refuse any all future orders after a return. 

If you need to cancel your order, you may do so within 24 hours of purchasing, however I reserve the right to refuse any/all future orders after a cancellation.

Damages / Mail Theft 

I package extremely well! But, in the unfortunate event your package arrives damaged in transit, please contact the postal service as soon as possible. Keep all packaging and take photos as they will most likely require these things from you. Claims must be received by postal service in a timely manner, or you may not be eligible to file a claim.

You must contact me within 48 hours of delivery if there is a problem with your order.

Tracking

I send a tracking number with every order! Please monitor your tracking. I can not be held responsible for lost or stolen packages.